Cookie Policy
Last updated: March 2026
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and improve your experience. We also use similar technologies such as localStorage and sessionStorage.
2. Essential Cookies
These cookies are strictly necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or filling in forms.
| Cookie / Storage | Purpose | Duration |
|---|---|---|
| sb-*-auth-token | Supabase authentication session — keeps you logged in | 7 days |
| cookie_consent | Stores your cookie preferences | 12 months |
| Form progress (sessionStorage) | Saves your claim form progress so you don't lose data if you navigate away | Browser session |
3. Analytics Cookies
These cookies help us understand how visitors use our website by collecting anonymous information about page visits and interactions. This helps us improve our service.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga, _ga_* | Google Analytics — tracks page views and user journeys | 2 years |
| Funnel tracking (our system) | Tracks progress through the claim form to help us identify where users need help | Session |
4. Marketing Cookies
These cookies are used to track the effectiveness of our advertising and to deliver relevant ads. They are only set if you consent to marketing cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| _fbp | Meta Pixel — tracks conversions from Facebook and Instagram ads | 3 months |
| _gcl_au | Google Ads — tracks conversions from Google advertising | 3 months |
5. How to Manage Cookies
You can manage your cookie preferences in several ways:
- Our consent banner — when you first visit our site, you can choose which cookie categories to accept. You can change your preferences at any time by clearing your browser cookies and revisiting the site.
- Browser settings — most browsers allow you to block or delete cookies through their settings. Note that blocking essential cookies may prevent some features from working correctly.
Browser-Specific Instructions
6. Changes to This Policy
We may update this cookie policy from time to time. Changes will be posted on this page with an updated “last updated” date.
7. Contact Us
If you have any questions about our use of cookies, please contact us at dpo@refundclub.co.uk.
For more information about how we handle your personal data, see our Privacy Policy.